My 73-Year-Old Client Cried After Her First Zoom Call

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Last Tuesday, Margaret* sent me a voice note.

She was crying.

Not sad crying…happy crying. The kind that comes when you’ve just done something you thought was impossible.

She’d joined a Zoom call with her granddaughter in Australia. By herself. No one walked her through it. No panic. No “Can you see me?” repeated fifteen times.

Just her, the computer, and a screen full of grandkids she hadn’t seen in two years.

“Liz, I did it. I actually did it.”

Here’s What Nobody Tells You About the Digital Divide

26% of adults over 65 have never used the internet.

But here’s the kicker: Most of them want to.

They want to:

• Video call their grandkids
• Apply for jobs online
• Pay bills without asking for help
• Stop feeling embarrassed every time someone says “Just click the link”

The barrier isn’t intelligence. It’s not age. It’s not even motivation.

It’s access to someone who’ll explain it like a human being.

The $50 Billion Problem

The “digital literacy gap” sounds academic. Boring, even.

But it’s not. It’s:

• Seniors who can’t access telehealth appointments
• Job seekers eliminated before the interview because they can’t navigate an online application
• Parents who can’t help their kids with remote learning
• Small business owners losing customers because they can’t figure out online ordering

It’s isolation. It’s lost income. It’s dignity.

And nobody’s solving it in plain English.

Why Most Computer Guides Fail

They do one of two things:

1. They’re too technical
“Configure your BIOS settings to optimize boot sequence”
(Translation: What?)

2. They’re too condescending
Giant fonts. Clipart. Talking to you like you’re in kindergarten.

What’s missing is the middle ground: Clear. Respectful. Actually useful.

What Changed for Margaret (And 50+ Others)

I created Basic Computer Skills for Beginners after the 47th time someone asked me: “Where do my files go when I save them?” and “what is the task bar?”

It’s not a textbook. It’s a visual, step-by-step guide that treats you like the intelligent adult you are.

Inside:

✅ How to use the mouse and keyboard (including the shortcuts that save you time)

✅ Where files actually go (and how to find them again)

✅ How to join video calls without panic

✅ Email basics: sending, replying, attachments

✅ Fixing 90% of problems yourself (restart, Wi-Fi, Task Manager)

✅ A fun scavenger hunt to practice

17 pages. No fluff. Just what you actually need.

The Transformation Looks Like This

Before:

“I’ll just ask my son to do it.”

“I’m not a computer person.”

“Technology scares me.”

After:

“I sent my first email with an attachment today!”
“I fixed it myself, just restarted like you said.”
“I’m joining the video call. See you there.”

That’s what independence sounds like.

Who This Is For

This guide is for anyone who:

• Feels left behind by technology
• Wants to stop asking for help with “simple” tasks
• Needs to learn computers for work, family, or connection
• Is tired of being treated like they’re stupid

If you’ve ever said “I wish someone would just explain this in plain English” — this is it.

👉 Grab your copy here — $7.99 (Download instantly, start learning in 2 minutes)

What You Get

📖 17-page visual guide (PDF download)
🖱️ Mouse & keyboard mastery
📁 File management that actually makes sense
📧 Email & internet basics
📹 Video call confidence
🔧 Troubleshooting tricks
🎮 Practice scavenger hunt

No jargon. No judgment. Just clarity.

The Real Cost of Waiting

Every day you don’t learn this is another day:

• You miss a video call with someone you love
• You depend on others for things you could do yourself
• You feel embarrassed asking for help (again)
• Opportunities pass you by

You’re not too old. You’re not too far behind. You just need the right guide.

Ready to Stop Feeling Left Out?

Margaret isn’t special. She’s not “tech-savvy.” She’s just someone who decided she was tired of being confused.

If she can do it, so can you.

👉 Get the guide here: Basic Computer Skills for Beginners

Price: $7.99 (Less than a coffee date. More valuable than months of frustration.)

30-Day Promise

If this guide doesn’t help you feel more confident with your computer, email me. I’ll refund you personally and send you a better resource or its equivalent (Maybe a free half hour session with me?).

I’m Liz Ndungu. I help my students build confidence with technology through simple lessons and friendly coaching.

This isn’t about turning you into a tech expert. It’s about giving you independence, dignity, and connection.

Let’s get you waving at the right camera. 📹

Visit: ndunguconsulting.com if you would like to learn more.